wandb · mintlify · Jul 27, 2026 · Jul 27, 2026
@@ -180,6 +180,10 @@ To change the billing admin or assign the role to additional users:
 1. Click the **Billing admin** field in that user's row.
 1. Read the summary, then click **Change billing user**.
 
+## Cancel your subscription
+
+Subscription cancellation isn't self-service. To cancel your subscription, email [support@wandb.com](mailto:support@wandb.com) from the account email address and include your organization name and username so the team can identify your account. See [How do I cancel my subscription?](/support/models/articles/how-do-i-cancel-my-subscription) for details.
+
 ## Invoices
 
 If you pay using a credit card, the **Invoices** section lets you view monthly invoices. The following exceptions apply:

@@ -47,7 +47,7 @@ and the W&B community.
 <CardGroup cols={3}>
 <Card title="W&B Models" href="/support/models" arrow="true" icon="/icons/cropped-models.svg">
   {/* AUTO-GENERATED: counts */}
-  210 articles &middot; 40 tags
+  210 articles &middot; 43 tags
   {/* END AUTO-GENERATED: counts */}
 </Card>
 <Card title="W&B Weave" href="/support/weave" arrow="true" icon="/icons/cropped-weave.svg">

@@ -148,3 +148,12 @@ template: "docengine-site/templates/support_product_index.mdx.j2"
 <Card title="Wysiwyg" href="/support/models/tags/wysiwyg" arrow="true">
   5 articles
 </Card>
+<Card title="billing" href="/support/models/tags/billing" arrow="true">
+  1 article
+</Card>
+<Card title="cancel" href="/support/models/tags/cancel" arrow="true">
+  1 article
+</Card>
+<Card title="subscription" href="/support/models/tags/subscription" arrow="true">
+  1 article
+</Card>
@@ -1,15 +1,22 @@
 ---
 title: "How do I cancel my subscription?"
-keywords: ["Administrator"]
+keywords: ["Administrator", "billing", "subscription", "cancel"]
 ---
 
-To cancel your subscription, contact the W&B support team with the details that identify your account:
+Subscription cancellation isn't self-service in the W&B app. To cancel, contact the W&B support team with enough information to identify your account.
 
-1. Contact the support team (support@wandb.com).
-2. Provide the organization name, email associated with the account, and username.
+To request cancellation:
+
+1. From the email address associated with your account, email [support@wandb.com](mailto:support@wandb.com).
+2. Include the following details so the team can locate your account:
+   - Organization name
+   - Email address associated with the account
+   - Username
+
+Support confirms your request and follows up with next steps. For related actions such as viewing your current plan, invoices, or the billing admin on file, see [Manage billing settings](/platform/app/settings-page/billing-settings).
 
 ---
 
 {/* AUTO-GENERATED: tab badges */}
-<Badge stroke shape="pill" color="orange" size="md">[Administrator](/support/models/tags/administrator)</Badge>
-{/* END AUTO-GENERATED: tab badges */}
+<Badge stroke shape="pill" color="orange" size="md">[Administrator](/support/models/tags/administrator)</Badge><Badge stroke shape="pill" color="orange" size="md">[billing](/support/models/tags/billing)</Badge><Badge stroke shape="pill" color="orange" size="md">[subscription](/support/models/tags/subscription)</Badge><Badge stroke shape="pill" color="orange" size="md">[cancel](/support/models/tags/cancel)</Badge>
+{/* END AUTO-GENERATED: tab badges */}
@@ -27,7 +27,7 @@ template: "docengine-site/templates/support_tag.mdx.j2"
   If you're an administrator who needs to expand your team's access to W&B, you can request additional seats for your acco ...
 </Card>
 <Card title="How do I cancel my subscription?" href="/support/models/articles/how-do-i-cancel-my-subscription" arrow="true" horizontal>
-  To cancel your subscription, contact the W&B support team with the details that identify your account: 1. Contact the su ...
+  Subscription cancellation isn't self-service in the W&B app. To cancel, contact the W&B support team with enough informa ...
 </Card>
 <Card title="How do I change my billing address?" href="/support/models/articles/how-do-i-change-my-billing-address" arrow="true" horizontal>
   To change your billing address, contact the support team at support@wandb.com.

@@ -1,22 +1,10 @@
 ---
-title: "Billing"
-tag: "5"
+title: "billing"
+tag: "1"
 generator: "knowledgebase-nav"
 template: "docengine-site/templates/support_tag.mdx.j2"
 ---
 
-<Card title="How can I change between academic and business account types?" href="/support/models/articles/how-can-i-change-my-account-from-corpora" arrow="true" horizontal>
-  You can change your W&B account type between academic and business. The process depends on the direction of the change.  ...
-</Card>
-<Card title="How do I change my billing address?" href="/support/models/articles/how-do-i-change-my-billing-address" arrow="true" horizontal>
-  To change your billing address, contact the support team at support@wandb.com.
-</Card>
-<Card title="How do I downgrade my subscription plan?" href="/support/models/articles/how-do-i-downgrade-my-subscription-plan" arrow="true" horizontal>
-  To downgrade your subscription plan, contact the support team at support@wandb.com with your current plan details and th ...
-</Card>
-<Card title="How do I update my payment method?" href="/support/models/articles/how-do-we-update-our-payment-method" arrow="true" horizontal>
-  To update your payment method, follow these steps: 1. Go to your profile page: Navigate to your user profile page. 2. Se ...
-</Card>
-<Card title="Is there a monthly subscription option for the Teams plan?" href="/support/models/articles/is-there-a-monthly-subscription-option-f" arrow="true" horizontal>
-  The Teams plan doesn't offer a monthly subscription option. It's billed annually.
+<Card title="How do I cancel my subscription?" href="/support/models/articles/how-do-i-cancel-my-subscription" arrow="true" horizontal>
+  Subscription cancellation isn't self-service in the W&B app. To cancel, contact the W&B support team with enough informa ...
 </Card>
@@ -0,0 +1,10 @@
+---
+title: "cancel"
+tag: "1"
+generator: "knowledgebase-nav"
+template: "docengine-site/templates/support_tag.mdx.j2"
+---
+
+<Card title="How do I cancel my subscription?" href="/support/models/articles/how-do-i-cancel-my-subscription" arrow="true" horizontal>
+  Subscription cancellation isn't self-service in the W&B app. To cancel, contact the W&B support team with enough informa ...
+</Card>
@@ -0,0 +1,10 @@
+---
+title: "subscription"
+tag: "1"
+generator: "knowledgebase-nav"
+template: "docengine-site/templates/support_tag.mdx.j2"
+---
+
+<Card title="How do I cancel my subscription?" href="/support/models/articles/how-do-i-cancel-my-subscription" arrow="true" horizontal>
+  Subscription cancellation isn't self-service in the W&B app. To cancel, contact the W&B support team with enough informa ...
+</Card>