Expert assignments

Review assignments for domain experts.

Domains

• IT service management: Review incident priority, escalation, support hours, and service targets. Identify what is missing or unrealistic in everyday operations. Allow 30–60 minutes.

Open the domain README for the organisation brief, review materials, and feedback template.

Expert sourcing

• ITSM expert profiles: functional consultants, technical leads, and developers or administrators; contribution areas and screening questions.