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/utokyo_vpn/macos\にCisco Secure Clientがダウンロードできない場合のURLと案内を追記する #2154

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/utokyo_vpn/macos\にCisco Secure Clientがダウンロードできない場合のURLと案内を追記する #2154

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yamaguchi2224 Aug 30, 2026
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6 changes: 6 additions & 0 deletions src/pages/en/utokyo_vpn/macos.mdx
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Expand Up @@ -33,6 +33,12 @@ After these steps, install the application as you would do for any other macOS a
![](img/mac03-install_1-1.png){:.medium.center.border}

<HelpWhite />
<details>
<summary>Troubleshooting guide: When you cannot access the download page</summary>
<div>Please access <strong><a href="https://univtokyo.sharepoint.com/sites/utokyoaccount/Cisco_Secure_Client/macos">another distribution page</a></strong> and try downloading.</div>
<div>When you download the Cisco Secure Client from SharePoint, please click the download button. The download button will appear after you click the "…" button on the right side of the file name, or in the upper-left corner after you double-click the file name.</div>
<div>If the issue is still not resolved, please consult the <a href="/en/support/">Technical Support Desk</a>.</div>
</details>

**Step C:** During the installation of Cisco Secure Client, a window with the following message “Action Required AnyConnect VPN Service Not Enabled” may appear. Please follow the instructions to allow the system software from "Cisco Secure Client - AnyConnect VPN Service", which is displayed in the "App Background Activity" in "Login Items & Extensions" in "General" in "System Settings". When a window with the following message '"Cisco Secure Client - Socket Filter" would like to use a new network extension' appears, please click the "OK" button.

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3 changes: 2 additions & 1 deletion src/pages/utokyo_vpn/_help_white.html
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@@ -1,5 +1,6 @@
<details>
<summary>ヘルプ：ダウンロードページが表示されず，真っ白なページが表示される場合</summary>
<strong><a href="https://vpn1.adm.u-tokyo.ac.jp/+CSCOE+/logon.html?tgroup=utvpn-tunnel-group">こちらのページ</a></strong>にアクセスしてダウンロードをお試しください．
<strong><a
href="https://vpn1.adm.u-tokyo.ac.jp/+CSCOE+/logon.html?tgroup=utvpn-tunnel-group">こちらのページ</a></strong>にアクセスしてダウンロードをお試しください．
<div>それでもうまくいかなければ，<a href="/support">サポート窓口</a>に相談してください．</div>
</details>
5 changes: 5 additions & 0 deletions src/pages/utokyo_vpn/macos.mdx
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Expand Up @@ -34,6 +34,11 @@ import HelpCiscoSecureClient from './_help_cisco_secure_client.md';
![](img/mac03_1-install-1.png){:.medium.center.border}

<HelpWhite />
<details>
<summary>ヘルプ：上記の方法でもダウンロード画面に到達できない場合</summary>
<div><a href="https://univtokyo.sharepoint.com/sites/utokyoaccount/Cisco_Secure_Client/macos">もうひとつの配布ページ</a>にアクセスしてダウンロードをお試しください．ダウンロードはファイル名の右にある「...」をクリックするか，ファイル名をダブルクリックした後に左上に表示される，ダウンロードボタンで行うことができます．</div>
<div>それでもうまくいかなければ，<a href="/support/#email-form">サポート窓口のメールフォーム</a>に相談してください．</div>
</details>

**手順C:** Cisco Secure Clientのインストールの途中で，以下のような「Action Required AnyConnect VPN Service Not Enabled」というポップアップが表示されることがあります．その際はポップアップの指示に従って，「システム設定」→「一般」→「ログイン項目と機能拡張」にすすみ，「アプリのバックグラウンドでのアクティビティ」（または，「バックグラウンドでの実行を許可」）の「Cisco Secure Client - AnyConnect VPN Service」を有効にしてください．また，以下のような「"Cisco Secure Client - Socket Filter"が新しいネットワーク機能拡張を使おうとしています」というポップアップが表示されたら，「OK」をクリックしてください．

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