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Email Verification Fails During Onboarding for New User Signup #282

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Description

@thompsondt

Summary

Unable to verify email address during onboarding workflow. The verification process consistently fails after clicking the link in the verification email.

Steps to Reproduce

  1. Go to: https://tasks.openstreetmap.us and sign up as a new user.
  2. Action:
    • Signed up today as a new user.
    • Received the email verification link and clicked on it immediately.
    • The page loads and displays the message "Verification failed."
  3. Expected Behavior: The email should be successfully verified, allowing me to proceed with the onboarding workflow.
  4. Observed Behavior: The verification fails consistently, displaying "Verification failed" after clicking the link.

Troubleshooting Steps Taken

  • Resent Verification Email: Tried sending a new verification email, but it also failed.
  • Browser Extensions: Disabled all extensions to rule out interference.
  • Link Verification: Verified that the link in the email matches the URL in the browser; they are identical.
  • Direct Link Pasting: Tried copying the link and pasting it directly into the browser—still failed.

Environment

  • OS: macOS
  • Browser: Chrome (latest version as of today)
  • Version: N/A

Additional Information

  • OSM Experience: I have been an OSM user for two years.
  • Screenshot: I have attached a screenshot of the "Verification failed" page.

Screenshot 2024-10-03 at 3 47 48 PM

Guidelines to Ensure Quality Reporting

  • Does this bug relate specifically to Public Domain Map features or another OSMUS change?
    • No, this appears to be a general onboarding issue.
  • Have you checked if this bug has already been reported?
    • Yes, I did not find any existing report for this specific issue.

Activity

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