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feat: add documentation for support options #291

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feat: add documentation for support options
vikram-blaxel Jan 13, 2026
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update text
vikram-blaxel Jan 14, 2026
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vikram-blaxel Jan 14, 2026
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vikram-blaxel Jan 14, 2026
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5 changes: 3 additions & 2 deletions docs.json
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Original file line number Diff line number Diff line change
Expand Up @@ -220,9 +220,10 @@
]
},
{
"group": "Troubleshooting",
"group": "Technical support",
"pages": [
"troubleshooting"
"troubleshooting",
"support"
]
}
]
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28 changes: 28 additions & 0 deletions support.mdx
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---
title: "Support options"
description: "Learn about available support options"
---

## Dedicated support (Slack)

This paid option provides dedicated priority access to Blaxel's support team. Support is provided via a direct Slack channel which is monitored by Blaxel engineers. Renews monthly.

Cost: The higher of US$ 1600 or 10% of your previous month's compute usage.

@vikram-blaxel vikram-blaxel Jan 13, 2026

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@nico-L4S I'm not sure if we should include prices in this doc, as it may change independently. WDYT?

@nico-L4S nico-L4S Jan 13, 2026

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let's remove prices

@vikram-blaxel vikram-blaxel Jan 14, 2026

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Done

@nico-L4S nico-L4S Jan 14, 2026

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Thanks! Could we add a few examples of situations with assumption of prices just to illustrate?

@vikram-blaxel vikram-blaxel Jan 14, 2026

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Done


<Note>
The first month is non-refundable. Subsequent cancellation is possible and pro-rated based on daily usage.
</Note>

## Standard support (email)

This paid option provides private email support with 24-hour response time during business hours. Renews monthly.

Cost: The higher of US$ 800 or 3% of your previous month's compute usage.

<Note>
The first month is non-refundable. Subsequent cancellation is possible and pro-rated based on daily usage.
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</Note>

## Community support

All Blaxel users have access to free community support on a "best effort" basis via Discord. To access this support option, [join our Discord](https://discord.gg/enAfyZFWHW) and post a message in the #help channel.