Systems Engineer & Digital Automation Specialist. I build business infrastructure powered by AI, CRM, and automation — from dispatch systems for medical transportation to marketing integrations that cut manual work and drive measurable results.
- 🔧 Currently optimizing digital operations and driver systems at Along Car Service (NEMT, NYC)
- 🤖 Integrating AI + CRM (GoHighLevel) to automate marketing, sales, and onboarding
- 📈 WordPress specialist — digital content and organic growth
- 🎓 Bachelor of Science in Systems Engineering — UAPA (Dominican Republic)
- 🌐 10+ years of experience across tech support, healthcare systems, and digital transformation
- Reduced bounce rate from 62% to 34% by optimizing web pages with SEO and improved readability
- Boosted email CTR from 2% to 12% by redesigning templates with visuals and CTAs
- Implemented and supported the Perinatal Information System (SIP/PAHO-WHO) within the Dominican Republic's national health system
- Microsoft Azure Fundamentals (AZ-900) — Microsoft, 2019
- Business Intelligence & Big Data — UASD, 2019
- Make Foundation — Make Academy, 2025 (verify)
