From b05c01b0eb597f27585993ffe0477c85903666ec Mon Sep 17 00:00:00 2001 From: "mintlify[bot]" <109931778+mintlify[bot]@users.noreply.github.com> Date: Mon, 27 Jul 2026 13:09:23 +0000 Subject: [PATCH 1/2] docs: make subscription cancellation easier to find from billing settings --- platform/app/settings-page/billing-settings.mdx | 4 ++++ .../how-do-i-cancel-my-subscription.mdx | 17 ++++++++++++----- 2 files changed, 16 insertions(+), 5 deletions(-) diff --git a/platform/app/settings-page/billing-settings.mdx b/platform/app/settings-page/billing-settings.mdx index e9b1085225..5198da98cc 100644 --- a/platform/app/settings-page/billing-settings.mdx +++ b/platform/app/settings-page/billing-settings.mdx @@ -180,6 +180,10 @@ To change the billing admin or assign the role to additional users: 1. Click the **Billing admin** field in that user's row. 1. Read the summary, then click **Change billing user**. +## Cancel your subscription + +Subscription cancellation isn't self-service. To cancel your subscription, email [support@wandb.com](mailto:support@wandb.com) from the account email address and include your organization name and username so the team can identify your account. See [How do I cancel my subscription?](/support/models/articles/how-do-i-cancel-my-subscription) for details. + ## Invoices If you pay using a credit card, the **Invoices** section lets you view monthly invoices. The following exceptions apply: diff --git a/support/models/articles/how-do-i-cancel-my-subscription.mdx b/support/models/articles/how-do-i-cancel-my-subscription.mdx index bde6ddc96c..16e6db669e 100644 --- a/support/models/articles/how-do-i-cancel-my-subscription.mdx +++ b/support/models/articles/how-do-i-cancel-my-subscription.mdx @@ -1,15 +1,22 @@ --- title: "How do I cancel my subscription?" -keywords: ["Administrator"] +keywords: ["Administrator", "billing", "subscription", "cancel"] --- -To cancel your subscription, contact the W&B support team with the details that identify your account: +Subscription cancellation isn't self-service in the W&B app. To cancel, contact the W&B support team with enough information to identify your account. -1. Contact the support team (support@wandb.com). -2. Provide the organization name, email associated with the account, and username. +To request cancellation: + +1. From the email address associated with your account, email [support@wandb.com](mailto:support@wandb.com). +2. Include the following details so the team can locate your account: + - Organization name + - Email address associated with the account + - Username + +Support confirms your request and follows up with next steps. For related actions such as viewing your current plan, invoices, or the billing admin on file, see [Manage billing settings](/platform/app/settings-page/billing-settings). --- {/* AUTO-GENERATED: tab badges */} [Administrator](/support/models/tags/administrator) -{/* END AUTO-GENERATED: tab badges */} \ No newline at end of file +{/* END AUTO-GENERATED: tab badges */} From 66328a12811accd489fff4069d56d46c83fea97a Mon Sep 17 00:00:00 2001 From: "wandb-docs-pr-writer[bot]" Date: Mon, 27 Jul 2026 13:10:21 +0000 Subject: [PATCH 2/2] chore: regenerate support tag pages --- support.mdx | 2 +- support/models.mdx | 9 +++++++++ .../how-do-i-cancel-my-subscription.mdx | 2 +- support/models/tags/administrator.mdx | 2 +- support/models/tags/billing.mdx | 20 ++++--------------- support/models/tags/cancel.mdx | 10 ++++++++++ support/models/tags/subscription.mdx | 10 ++++++++++ 7 files changed, 36 insertions(+), 19 deletions(-) create mode 100644 support/models/tags/cancel.mdx create mode 100644 support/models/tags/subscription.mdx diff --git a/support.mdx b/support.mdx index 31f30b7de1..8c3c2632b6 100644 --- a/support.mdx +++ b/support.mdx @@ -47,7 +47,7 @@ and the W&B community. {/* AUTO-GENERATED: counts */} - 210 articles · 40 tags + 210 articles · 43 tags {/* END AUTO-GENERATED: counts */} diff --git a/support/models.mdx b/support/models.mdx index f9f9afefb2..774905035d 100644 --- a/support/models.mdx +++ b/support/models.mdx @@ -148,3 +148,12 @@ template: "docengine-site/templates/support_product_index.mdx.j2" 5 articles + + 1 article + + + 1 article + + + 1 article + diff --git a/support/models/articles/how-do-i-cancel-my-subscription.mdx b/support/models/articles/how-do-i-cancel-my-subscription.mdx index 16e6db669e..6c55daf175 100644 --- a/support/models/articles/how-do-i-cancel-my-subscription.mdx +++ b/support/models/articles/how-do-i-cancel-my-subscription.mdx @@ -18,5 +18,5 @@ Support confirms your request and follows up with next steps. For related action --- {/* AUTO-GENERATED: tab badges */} -[Administrator](/support/models/tags/administrator) +[Administrator](/support/models/tags/administrator)[billing](/support/models/tags/billing)[subscription](/support/models/tags/subscription)[cancel](/support/models/tags/cancel) {/* END AUTO-GENERATED: tab badges */} diff --git a/support/models/tags/administrator.mdx b/support/models/tags/administrator.mdx index 2886c9d7d3..3b1ace09b1 100644 --- a/support/models/tags/administrator.mdx +++ b/support/models/tags/administrator.mdx @@ -27,7 +27,7 @@ template: "docengine-site/templates/support_tag.mdx.j2" If you're an administrator who needs to expand your team's access to W&B, you can request additional seats for your acco ... - To cancel your subscription, contact the W&B support team with the details that identify your account: 1. Contact the su ... + Subscription cancellation isn't self-service in the W&B app. To cancel, contact the W&B support team with enough informa ... To change your billing address, contact the support team at support@wandb.com. diff --git a/support/models/tags/billing.mdx b/support/models/tags/billing.mdx index 1fee933d97..969887aaee 100644 --- a/support/models/tags/billing.mdx +++ b/support/models/tags/billing.mdx @@ -1,22 +1,10 @@ --- -title: "Billing" -tag: "5" +title: "billing" +tag: "1" generator: "knowledgebase-nav" template: "docengine-site/templates/support_tag.mdx.j2" --- - - You can change your W&B account type between academic and business. The process depends on the direction of the change. ... - - - To change your billing address, contact the support team at support@wandb.com. - - - To downgrade your subscription plan, contact the support team at support@wandb.com with your current plan details and th ... - - - To update your payment method, follow these steps: 1. Go to your profile page: Navigate to your user profile page. 2. Se ... - - - The Teams plan doesn't offer a monthly subscription option. It's billed annually. + + Subscription cancellation isn't self-service in the W&B app. To cancel, contact the W&B support team with enough informa ... diff --git a/support/models/tags/cancel.mdx b/support/models/tags/cancel.mdx new file mode 100644 index 0000000000..f717618161 --- /dev/null +++ b/support/models/tags/cancel.mdx @@ -0,0 +1,10 @@ +--- +title: "cancel" +tag: "1" +generator: "knowledgebase-nav" +template: "docengine-site/templates/support_tag.mdx.j2" +--- + + + Subscription cancellation isn't self-service in the W&B app. To cancel, contact the W&B support team with enough informa ... + diff --git a/support/models/tags/subscription.mdx b/support/models/tags/subscription.mdx new file mode 100644 index 0000000000..68617a1af7 --- /dev/null +++ b/support/models/tags/subscription.mdx @@ -0,0 +1,10 @@ +--- +title: "subscription" +tag: "1" +generator: "knowledgebase-nav" +template: "docengine-site/templates/support_tag.mdx.j2" +--- + + + Subscription cancellation isn't self-service in the W&B app. To cancel, contact the W&B support team with enough informa ... +