diff --git a/desk/src/pages/ticket/TicketNew.vue b/desk/src/pages/ticket/TicketNew.vue
index f54ff168c9..90505dc3d7 100644
--- a/desk/src/pages/ticket/TicketNew.vue
+++ b/desk/src/pages/ticket/TicketNew.vue
@@ -207,7 +207,7 @@ const template = createResource({
 
 function setupTemplateFields(fields) {
   fields.forEach((field: Field) => {
-    templateFields[field.fieldname] = "";
+    templateFields[field.fieldname] = field.default || "";
   });
 }
 
diff --git a/desk/src/types.ts b/desk/src/types.ts
index 632ebc4620..595cb203c2 100644
--- a/desk/src/types.ts
+++ b/desk/src/types.ts
@@ -260,6 +260,7 @@ export interface Field {
   disabled?: boolean;
   placeholder?: string | null;
   readonly?: boolean;
+  default?: string | null;
 }
 
 export type FieldValue = string | number | boolean | null | undefined | Dayjs;
diff --git a/helpdesk/helpdesk/doctype/hd_ticket_template/api.py b/helpdesk/helpdesk/doctype/hd_ticket_template/api.py
index 55b858ceab..d9c772777a 100644
--- a/helpdesk/helpdesk/doctype/hd_ticket_template/api.py
+++ b/helpdesk/helpdesk/doctype/hd_ticket_template/api.py
@@ -100,6 +100,7 @@ def get_fields(template: str, fetch: Literal["Custom Field", "DocField"]):
             QBFetch.link_filters,
             QBFetch.depends_on,
             QBFetch.mandatory_depends_on,
+            QBFetch.default,
             fields.fieldname,
             fields.hide_from_customer,
             fields.required,
@@ -113,7 +114,7 @@ def get_fields(template: str, fetch: Literal["Custom Field", "DocField"]):
         .orderby(fields.idx)
         .run(as_dict=True)
     )
-    docfields = ["link_filters", "depends_on", "mandatory_depends_on"]
+    docfields = ["link_filters", "depends_on", "mandatory_depends_on", "default"]
 
     for df in docfields:
         for field in result: