diff --git a/.gitignore b/.gitignore
index f65b89b32c..cf27304fc2 100644
--- a/.gitignore
+++ b/.gitignore
@@ -406,3 +406,6 @@ Mentra-Zephyr-Glasses-Client/
 
 # Navigation miniapp build output
 miniapps/navigation/build/
+
+# Downloaded bug report bundles (scripts/fetch-incident-logs.sh)
+incident-logs/
diff --git a/AGENTS.md b/AGENTS.md
index c22a8fdfdd..f0828de2fd 100644
--- a/AGENTS.md
+++ b/AGENTS.md
@@ -168,28 +168,30 @@ Automated ransomware scanners actively target exposed MongoDB instances. Use Mon
 
 ## Bug Report Logs
 
-When working on bug reports linked to `console.mentra.glass/admin/incidents/{id}`:
+Bug reports and feedback filed from the Mentra App land in the Cloud V2 reports system. Report ids look like `rep_01...` and appear in the reports Slack notifications and in the admin console's Incident system page (admin.mentraglass.com).
 
-1. Extract the incident ID from the URL
-2. Fetch logs: `./scripts/fetch-incident-logs.sh {incidentId}` — or use the **mentra-console** MCP server (`cloud/packages/console-mcp`, tools `incident_get` / `incident_get_logs`) from Cursor
-3. Requires `MENTRA_AGENT_API_KEY` in your environment (or in MCP `env` / `~/.zshrc` when using `scripts/run-mcp.sh`)
+1. Get the report id (from Slack, the admin console, or the user)
+2. Fetch it: `./scripts/fetch-incident-logs.sh {reportId}` — downloads `report.json` plus every artifact into `./incident-logs/{reportId}/`
+3. Requires `MENTRA_ADMIN_TOKEN` in your environment: an org API key (`msk_...`) whose synthetic email is allowlisted via `CLOUD_CORE_ADMIN_EMAILS`, or a WorkOS access token of an admin user
+4. Defaults to prod; use `--env dev|staging` or `MENTRA_CORE_URL` for other environments
 
-The logs JSON contains:
+What you get:
 
-- `phoneLogs` - Last 10 min of mobile app logs
-- `cloudLogs` - Last 10 min of cloud service logs
-- `glassesLogs` - Last 10 min of glasses logs (if available)
-- `appTelemetryLogs` - Logs from third-party apps (if telemetry enabled)
-- `phoneState` - Snapshot of app state at time of report
-- `feedback` - User's bug report description
+- `report.json` - Full report document: `kind` (bug/feedback/automatic), `trigger`, `report` (actual/expected behavior, severity, contact email), `feedback`, `context` (phone/glasses/app state snapshot), artifact metadata, and asset rows
+- `NN-logs-{source}.json` - Log bundles uploaded by the devices (e.g. phone, glasses), each `{entries: [{timestamp, level, message, source?}]}`
+- `NN-screenshot-phone-*.{png,jpg}` - Screenshots attached by the user
+
+Other modes: `--json` prints the raw report JSON to stdout (no downloads); `--list [--kind ...] [--status ...] [--limit N]` lists recent reports.
 
 Example:
 
 ```bash
-export MENTRA_AGENT_API_KEY=your-api-key
-./scripts/fetch-incident-logs.sh 550e8400-e29b-41d4-a716-446655440000
+export MENTRA_ADMIN_TOKEN=msk_your-admin-key
+./scripts/fetch-incident-logs.sh rep_01JZWY3V8N0F2E9GQ4T6KXH5RD
 ```
 
+Note: the **mentra-console** MCP server (`cloud/packages/console-mcp`, tools `incident_get` / `incident_get_logs`) still targets the legacy V1 incidents API (`/api/agent/incidents`, `X-Agent-Key`) and has not been ported to the V2 reports API yet.
+
 ## Additional Documentation
 
 - Mintlify docs: `/mintlify-docs/`
diff --git a/scripts/fetch-incident-logs.sh b/scripts/fetch-incident-logs.sh
index 4fe189c5c0..0b86fe934d 100755
--- a/scripts/fetch-incident-logs.sh
+++ b/scripts/fetch-incident-logs.sh
@@ -1,35 +1,207 @@
 #!/bin/bash
 # scripts/fetch-incident-logs.sh
-# Fetch incident logs for debugging bug reports
-# Usage: ./scripts/fetch-incident-logs.sh <incidentId>
-
-set -e
-
-INCIDENT_ID=$1
-API_HOST="${MENTRA_API_HOST:-https://api.mentra.glass}"
-
-if [ -z "$INCIDENT_ID" ]; then
-  echo "Usage: ./scripts/fetch-incident-logs.sh <incidentId>"
-  echo "Example: ./scripts/fetch-incident-logs.sh 01HXYZ..."
-  echo ""
-  echo "Required environment variables:"
-  echo "  MENTRA_AGENT_API_KEY - API key for agent access"
-  echo ""
-  echo "Optional environment variables:"
-  echo "  MENTRA_API_HOST - API host (default: https://api.mentra.glass)"
+# Fetch a Cloud V2 bug report and its artifacts (log bundles, screenshots)
+# for debugging. Reports are filed from the Mentra App and stored by the
+# Cloud V2 reports service; this script reads them back through the admin
+# reports API (GET /api/admin/reports/...).
+#
+# Usage:
+#   ./scripts/fetch-incident-logs.sh <reportId> [options]   Download report + artifacts
+#   ./scripts/fetch-incident-logs.sh --list [options]       List recent reports (JSON)
+#
+# Options:
+#   -o, --out DIR    Output directory (default: ./incident-logs/<reportId>)
+#   --json           Print the raw report JSON to stdout, skip artifact downloads
+#   --env ENV        prod | staging | dev (default: prod)
+#   --kind KIND      (--list) bug | feedback | automatic
+#   --status STATUS  (--list) collecting | ready | closed
+#   --limit N        (--list) max reports to return (1-200, default 50)
+#
+# Environment variables:
+#   MENTRA_ADMIN_TOKEN  (required) Bearer token for the admin API: an org API
+#                       key (msk_...) whose synthetic email is allowlisted in
+#                       CLOUD_CORE_ADMIN_EMAILS, or a WorkOS access token of
+#                       an admin user.
+#   MENTRA_CORE_URL     (optional) Core API base URL; overrides --env.
+
+set -euo pipefail
+
+usage() {
+  sed -n '2,26p' "$0" | sed 's/^# \{0,1\}//'
+  exit 1
+}
+
+err() { echo "Error: $*" >&2; }
+note() { echo "$*" >&2; }
+
+command -v curl >/dev/null || { err "curl is required"; exit 1; }
+command -v jq >/dev/null || { err "jq is required (brew install jq)"; exit 1; }
+
+REPORT_ID=""
+OUT_DIR=""
+MODE="fetch"
+ENV_NAME="prod"
+LIST_KIND=""
+LIST_STATUS=""
+LIST_LIMIT=""
+
+while [ $# -gt 0 ]; do
+  case "$1" in
+    --list) MODE="list" ;;
+    --json) MODE="json" ;;
+    -o|--out) OUT_DIR="${2:?--out requires a directory}"; shift ;;
+    --env) ENV_NAME="${2:?--env requires prod|staging|dev}"; shift ;;
+    --kind) LIST_KIND="${2:?--kind requires a value}"; shift ;;
+    --status) LIST_STATUS="${2:?--status requires a value}"; shift ;;
+    --limit) LIST_LIMIT="${2:?--limit requires a number}"; shift ;;
+    -h|--help) usage ;;
+    -*) err "unknown option: $1"; usage ;;
+    *)
+      if [ -n "$REPORT_ID" ]; then err "unexpected argument: $1"; usage; fi
+      REPORT_ID="$1"
+      ;;
+  esac
+  shift
+done
+
+case "$ENV_NAME" in
+  prod) DEFAULT_CORE_URL="https://core.mentraglass.com" ;;
+  staging) DEFAULT_CORE_URL="https://core.staging.us-west-2.mentraglass.com" ;;
+  dev) DEFAULT_CORE_URL="https://core.dev.us-west-2.mentraglass.com" ;;
+  *) err "--env must be prod, staging, or dev (got: $ENV_NAME)"; exit 1 ;;
+esac
+CORE_URL="${MENTRA_CORE_URL:-$DEFAULT_CORE_URL}"
+CORE_URL="${CORE_URL%/}"
+
+if [ "$MODE" != "list" ] && [ -z "$REPORT_ID" ]; then
+  usage
+fi
+if [ -n "$REPORT_ID" ] && ! printf '%s' "$REPORT_ID" | grep -Eq '^[A-Za-z0-9_-]+$'; then
+  err "report id contains unexpected characters: $REPORT_ID"
   exit 1
 fi
 
-if [ -z "$MENTRA_AGENT_API_KEY" ]; then
-  echo "Error: MENTRA_AGENT_API_KEY environment variable not set"
-  echo ""
-  echo "To set this:"
-  echo "  export MENTRA_AGENT_API_KEY=your-api-key"
+if [ -z "${MENTRA_ADMIN_TOKEN:-}" ]; then
+  err "MENTRA_ADMIN_TOKEN environment variable not set"
+  note ""
+  note "The admin reports API needs a bearer token with admin access:"
+  note "  - an org API key (msk_...) allowlisted via CLOUD_CORE_ADMIN_EMAILS, or"
+  note "  - a WorkOS access token of an admin user"
+  note ""
+  note "  export MENTRA_ADMIN_TOKEN=msk_..."
   exit 1
 fi
 
-echo "Fetching incident logs for: $INCIDENT_ID" >&2
-echo "API host: $API_HOST" >&2
+# api_get PATH OUTFILE -> echoes HTTP status; body lands in OUTFILE.
+api_get() {
+  curl -sS -m 60 \
+    -H "Authorization: Bearer $MENTRA_ADMIN_TOKEN" \
+    -H "Accept: application/json" \
+    -o "$2" -w '%{http_code}' \
+    "$CORE_URL$1"
+}
 
-curl -s -H "X-Agent-Key: $MENTRA_AGENT_API_KEY" \
-  "$API_HOST/api/agent/incidents/$INCIDENT_ID/logs" | jq .
+fail_for_status() {
+  local status="$1" body="$2" what="$3"
+  case "$status" in
+    2??) return 0 ;;
+    401) err "unauthorized (401) fetching $what — MENTRA_ADMIN_TOKEN was rejected" ;;
+    403) err "forbidden (403) fetching $what — token is valid but not admin-allowlisted (CLOUD_CORE_ADMIN_EMAILS)" ;;
+    404) err "not found (404) fetching $what — wrong report id, or this environment does not serve the admin reports API yet" ;;
+    *) err "HTTP $status fetching $what" ;;
+  esac
+  if [ -s "$body" ]; then jq . "$body" >&2 2>/dev/null || cat "$body" >&2; fi
+  exit 1
+}
+
+TMP_DIR=$(mktemp -d)
+trap 'rm -rf "$TMP_DIR"' EXIT
+
+if [ "$MODE" = "list" ]; then
+  QUERY=""
+  [ -n "$LIST_KIND" ] && QUERY="$QUERY&kind=$LIST_KIND"
+  [ -n "$LIST_STATUS" ] && QUERY="$QUERY&status=$LIST_STATUS"
+  [ -n "$LIST_LIMIT" ] && QUERY="$QUERY&limit=$LIST_LIMIT"
+  QUERY="${QUERY#&}"
+  note "Listing reports from $CORE_URL${QUERY:+ ($QUERY)}"
+  BODY="$TMP_DIR/list.json"
+  STATUS=$(api_get "/api/admin/reports${QUERY:+?$QUERY}" "$BODY")
+  fail_for_status "$STATUS" "$BODY" "report list"
+  jq . "$BODY"
+  exit 0
+fi
+
+note "Fetching report $REPORT_ID from $CORE_URL"
+DETAIL="$TMP_DIR/detail.json"
+STATUS=$(api_get "/api/admin/reports/$REPORT_ID" "$DETAIL")
+fail_for_status "$STATUS" "$DETAIL" "report $REPORT_ID"
+
+if [ "$MODE" = "json" ]; then
+  jq . "$DETAIL"
+  exit 0
+fi
+
+OUT_DIR="${OUT_DIR:-./incident-logs/$REPORT_ID}"
+mkdir -p "$OUT_DIR"
+jq . "$DETAIL" > "$OUT_DIR/report.json"
+
+KIND=$(jq -r '.report.kind' "$DETAIL")
+REPORT_STATUS=$(jq -r '.report.status' "$DETAIL")
+ARTIFACT_COUNT=$(jq '.report.artifacts | length' "$DETAIL")
+note "Report kind: $KIND, status: $REPORT_STATUS, artifacts: $ARTIFACT_COUNT"
+if [ "$REPORT_STATUS" = "collecting" ]; then
+  note "Note: status is 'collecting' — the device may still be uploading artifacts"
+fi
+
+ext_for_content_type() {
+  case "${1%%;*}" in
+    application/json) echo "json" ;;
+    image/png) echo "png" ;;
+    image/jpeg) echo "jpg" ;;
+    image/webp) echo "webp" ;;
+    image/gif) echo "gif" ;;
+    text/*) echo "txt" ;;
+    *) echo "bin" ;;
+  esac
+}
+
+# Artifact type/source/filename are report metadata (source and filename are
+# client-supplied free text), so strip anything path-like before they can
+# shape a local filename.
+sanitize_component() {
+  printf '%s' "$1" | tr -cd 'A-Za-z0-9._-' | cut -c1-40
+}
+
+FAILED=0
+INDEX=0
+while IFS=$'\t' read -r ARTIFACT_ID TYPE SOURCE CONTENT_TYPE FILENAME; do
+  [ -n "$ARTIFACT_ID" ] || continue
+  INDEX=$((INDEX + 1))
+  EXT=$(ext_for_content_type "$CONTENT_TYPE")
+  SAFE_TYPE=$(sanitize_component "$TYPE")
+  SAFE_SOURCE=$(sanitize_component "$SOURCE")
+  SAFE_NAME=$(sanitize_component "$FILENAME")
+  SAFE_NAME="${SAFE_NAME%.*}"
+  FILE=$(printf '%02d-%s-%s%s.%s' "$INDEX" "${SAFE_TYPE:-artifact}" "${SAFE_SOURCE:-unknown}" "${SAFE_NAME:+-$SAFE_NAME}" "$EXT")
+  BODY="$TMP_DIR/artifact"
+  STATUS=$(api_get "/api/admin/reports/$REPORT_ID/artifacts/$ARTIFACT_ID" "$BODY") || STATUS="000"
+  if ! printf '%s' "$STATUS" | grep -q '^2'; then
+    err "artifact $ARTIFACT_ID ($TYPE/$SOURCE) failed with HTTP $STATUS — skipping"
+    FAILED=$((FAILED + 1))
+    continue
+  fi
+  if [ "$EXT" = "json" ] && jq . "$BODY" > "$TMP_DIR/pretty" 2>/dev/null; then
+    mv "$TMP_DIR/pretty" "$OUT_DIR/$FILE"
+  else
+    mv "$BODY" "$OUT_DIR/$FILE"
+  fi
+  note "  saved $FILE"
+done < <(jq -r '.report.artifacts[] | [.artifactId, .type, .source, (.contentType // ""), (.filename // "")] | @tsv' "$DETAIL")
+
+echo "$OUT_DIR"
+ls -lh "$OUT_DIR" >&2
+
+if [ "$FAILED" -gt 0 ]; then
+  err "$FAILED artifact(s) failed to download"
+  exit 1
+fi